Until 14 days after the date that you have received the products, or the last product in case of an order confirmation for multiple products ordered but received separately (“withdrawal period”), you may choose to return the product to us, without giving any reasons for such return and in accordance with the instructions below (“right of withdrawal”).
To exercise your right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement (e.g. by email) within the withdrawal period mentioned above. You may also use the standard withdrawal form, but this is not obligatory. To meet the deadline, it is sufficient for you to send your communication concerning your exercise of your right of withdrawal before expiry of the withdrawal period. Please find our contact details for such communications in the accompanying documentation.
We will communicate to you an acknowledgement of receipt of your withdrawal notification on a durable medium (e.g. by email) without delay.
We strive to send you an order confirmation on same day as the order was placed. All orders will be processed within 48 working day hours of the placed order date.(i.e. If you place a order after 12pm on a friday it will be processed on the next working day, so on Tuesday) We endeavour to deliver the products within 7 to 10 working days, unless a deviating estimated delivery date is mentioned in the Order Confirmation.
We engage an express carrier and package delivery company to take care of the delivery of our products. If you wish, you can contact us for the relevant tracking number, allowing you to check where your package is and to get a rough idea of when it will be delivered.
The products will be at your risk when you have received the product.
Ownership of the products will only pass to you when we receive full payments of all sums due in respect of the products, or upon delivery, whichever is later.